Online purchases & payments

Can't find something in our webshop? Do you not know how to use a discount code or do you wonder which payment methods we accept? You may find the answer below.

Online purchases

  • How do I order a product in the webshop?

    Step 1: Discover

    Explore and find the articles that appeal most to you by using the different categories at the top. Do you already have a specific item in mind? Then use the search bar to navigate to the product quickly and easily.

    Step 2: In the shopping cart

    Click on the product you desire, type in the number of products you wish to receive and indicate the correct size if necessary. Put the product in your shopping cart afterwards by clicking on "Add to cart". If you want to buy even more products, then you can keep navigating. The previously added products will remain in your shopping cart when you add a new product.

    Step 3: To the checkout

    When you are done exploring, go to the shopping cart by clicking on the shopping bag icon at the top right. Make sure your order is correct and then click on "Proceed to checkout"

    Step 4: Checkout

    Do you already have an account? Then sign in and follow the instructions on the screen

    If not then you have two options:

    - Check out as a guest: It's possible to pay without an account, but then you can no longer consult your order on the webshop and you will only receive information through e-mail. In addition, items ordered without an account cannot be linked to a new account afterwards. It is therefore recommended to create an account when you place your first order.

    - Register and check-out: When you create an account, you will be able to consult your order on the website. You will also be able to re-order more smoothly because your details will be stored in your account.

  • How do I use a discount code?

    Start by filling your shopping basket with the items you desire. Then go to the shopping cart by clicking on the icon at the top. Next to the overview of your products you will find a field in which you can enter the discount code. Fill in your code and click on apply. If you entered a valid code, your discount will be shown immediately. Only one code can be entered per order.

  • How do I know you have received my order?

    We will send you a confirmation e-mail when we have received your order. Don't forget to browse through your unwanted e-mails if you do not find the confirmation immediately.

  • How accurate are product prices and descriptions?

    We do our utmost to communicate the product data as accurately as possible, but we are not liable for the advice we provide, printing and typing errors on the website or technical data provided by suppliers or producers. For more information about this you can go to the "product information" section of the general conditions.

  • Will sold-outs items become available again?

    Has the item you had in mind suddenly disappeared from the webshop? There is a good chance that the product will be available again in the shortest possible time. However, there are also a few exclusive items that are only sold for a limited amount of time.

    If you want to know if you will be able to find your product on the webshop again soon, please contact us using the contact form or send an e-mail to webshop@duvel.be

  • Can I order in large quantities?

    Every item on the webshop has a maximum order quantity. If you want to exceed the maximum quantity you must request this by using the contact form or send an e-mail to webshop@duvel.be

  • I would like to order beer. What's the maximum that I can have delivered?

    An order may contain a maximum of four 75 cl bottles. As you know, at Duvel we always choose quality over quantity. We wouldn't want broken glass fragments to arrive in your mailbox instead of your beloved beer.

  • Can I make changes to my order?

    If after you placed an order, you find another item you want to have, you will have to follow the order procedure again. That is why it is smart to create an account, in this way a second order will go a lot faster.

  • Is my privacy respected when I place an online order?

    Your privacy is very important to us, therefore we communicate openly and transparently about how we handle your personal data. You can read our privacy policy for more information.

Online payments

  • What are the payment methods available?

    You can pay on the webshop using Visa, Mastercard, Maestro, Ideal & Bancontact.
    It is currently not possible to pay via bank transfer.

  • Can I pay by bank transfer?

    No, payment by bank transfer is currently not possible.

  • Do I have to pay customs charges on my order?

    No, ordering is only possible within Europe, so customs charges do not apply.

  • Do the prices include VAT?

    Yes, the prices include VAT.

  • Is there a minimum order price?

    There is no minimum order price, but the delivery is free for orders above 49 euros within Belgium and the Netherlands.

  • Is it possible to receive an invoice?

    If you wish to receive an invoice, please complete the customer service contact form or send an e-mail to webshop@duvel.be. Keep in mind! An invoice is only possible with an order of at least 100 euros excluding VAT.

  • Is it safe to pay online?

    Duvel works with the reputable partner called Ogone for its online payments and they ensure that everything runs smoothly. Ogone is the market leader in e-commerce and guarantees 100% secure payments.
    You can find more information in the ‘General Terms and Conditions’ section.