Returns & cancellation

Have you changed your mind? Did the product not meet your expectations or did you buy the wrong size? Then you will find all the answers to your questions here.

  • What is your return policy?

    You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason. This way, we can keep on improving our services and goods.
  • How do I return an item?

    Returning your order can be done quickly and easily. It is best to carefully follow the instructions below for the process to go as smoothly as possible.

    1. Send us an e-mail ([email protected]) announcing your return.
    Mention the order number so we can guarantee a quick follow-up.

    2. All returns or exchanges must be reported in writing to shop.duvel.com.
    Print out the revocation document and fill in the necessary details.
    If you would like a different size, please specify further.

    3. Put your products, together with the revocation form, in the box.

    4. In order to return your order, it is necessary to send us the box. You cannot return your order via the Duvel shop in Puurs or via the Chouffe shop in Achouffe.
    The costs of returning are always for your own account.
    We advise you to send your return within Belgium via a Bpost point or post office (see www.bpost.be for pricing information) to:

    DistriMedia
    Returns Duvel Webshop
    Schoenstraat 14 ( Warehouse 5)
    B-9140 Temse
  • I have returned an item that I have purchased on the Duvel Webshop. When and how do I get my refund?

    If you wish to receive a refund, we kindly ask you to send us an e-mail to [email protected], mentioning the order number (starting with MCS) and your bank details (IBAN & BIC number). This way, we can process your refund much faster.

    We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.
  • Can I exchange an item I bought in the Duvelshop?

    No, only products that are ordered through our webshop can be exchanged.
  • Can I track the status of my return?

    No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.